Genia Wilbourn is senior vice president of Verizon’s Global Network Operations & Assurance, leading network field operations for the nation’s largest and most reliable 5G and 4G LTE wireless network. This network, along with the state-of-the-art wireline OneFiber and Intelligent Edge Networks deliver the broadband connectivity that consumer and business customers rely on domestically and globally. Additionally, she leads business service delivery & assurance across more than 2,600 cities in 145 countries.
Most recently, Ms. Wilbourn led Verizon Partner Solutions Operations, responsible for Verizon’s global wireline wholesale operations including access service ordering for core, Fiber-to-the-Cell (FTTC) and Ethernet services; competitive local exchange carrier (CLEC) ordering, installation & maintenance; voice product marketing & operations; core services regulatory support; wholesale systems transformation and wholesale business process management.
She previously led Global Engineering Design & Transport where she was responsible for engineering design, network provisioning and capacity management across Verizon’s wireline footprint. Ms. Wilbourn began her Verizon career in 1998 as a wholesale operations team leader and has since held a variety of staff and line positions of increasing responsibility in center and field operations, service delivery & assurance and customer care.
Ms. Wilbourn holds a Bachelors of Science degree in Civil Engineering from Morgan State University. She is a graduate of the Master Series of Distinguished Leaders and was named one of OSP Magazine’s Game Changers in 2015.
She is currently executive sponsor of the Black Resource Association of Verizon Employees (BRAVE) and actively supports Verizon Foundation’s Innovative Learning mentoring programs such as Black Girls Code and #weneedmore which seek to foster and inspire youth towards STEM (Science, Technology, Engineering & Math) careers.
Ms. Wilbourn was honored in October 2016 with the Chairman’s Credo Award for outstanding leadership.